Category Archives: Case Studies

Activity Case Management

Various departments in an organization often collaborate on specific activity or case where multiple will need to be shared, reviewed in order to close the activity or case. The typical communication channels is using email and by attaching all the updates or changes of documents via the email. The problem is always on the document

End to end Process Lifecycle Document Management

In an enterprise industry business process, documents will be uploaded or generated at multiple points throughout a complete process lifecycle. Example to complete an ordering process, the documents that required to be attached are such as purchase order, delivery order, invoices, etc and typically these documents come in via paper, email, fax, etc. The typical

Client Centric Documents Retrieval

Clients always submit application forms and documents as per organization’s business processing need. Usually the collected and compiled paper documents are being photocopied and kept separately when it is being passed around. This will cause unnecessary duplicated documents piling up in cabinets at different departments. Furthermore, if any additional documents submitted by client coming from

Enterprise Reports and Statement Management

Financial institutions core system will generate large volume of operation reports and customer statements in spool everyday and every month. The content are highly confidential reports and critical to business operation. However, it is always being generated into a Windows shared folder with basic access control. The generated reports and statements in folder usually are

Collaborative Processing & Correspondence Transmittal

Oil and Gas industry operation requires a lot of collaboration and correspondence from multiple cross countries companies. These collaboration and correspondence usually rely on emails with a lot of large files attachments of detail drawings. Email server very often will encounter issue with large files attachment. In addition, all the correspondence in emails will be

Nationwide Scan at Source Processing

In a nationwide business operation, product specific applications forms and any related supporting documents usually collected and handled at branches office. Typically, the branches will courier as well as scan one by one and email over to HQ in the case of urgency. The biggest risk with the practice is physical courier may documents delayed